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Dear Ms. Cookson, My wife and I would like to once again thank you for the great work that you have done in helping us purchase our condo. It was a real pleasure to work with you. As you know, this was our first time buying a house, and you ensured that we felt at ease throughout the whole process. Thank you for taking the time to explain everything, and for sharing your vast knowledge with us. There are no words to express our deep appreciation for the work that you have done. We could not be happier with the real estate agent we chose and with our eventual purchase. Going forward, we know that as more of our friends decide to take the plunge into the world of real estate ownership we will recommend you to them without any reservations. This is because you provide your clients with services of the highest quality and treat them with the utmost respect. Sincerely, A and Y Massarsky